RETURN POLICY
At SH STORE customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return or exchange if:
- The product is damaged, defective, or incorrect.
- The product is unused and in its original condition.
- The product is returned with its original packaging and accessories.
- The return request is submitted within 7 days of receiving the order.
2. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products damaged due to misuse or negligence.
- Products without original packaging.
- Products showing signs of use.
- Clearance, sale, or promotional items (unless defective).
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos of the product.
- Our team will review your request and provide further instructions.
4. Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued through the original payment method where applicable.
- For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another agreed method.
5. Exchange Policy
If you wish to exchange a product for the same item or another available product, please contact our support team. Exchanges are subject to stock availability.
6. Return Shipping
- If the return is due to our error (wrong, damaged, or defective item),
SH STORE.
will cover the return shipping cost. - For other eligible returns, the customer may be responsible for return shipping charges.
7. Order Cancellation
- Orders may be canceled before shipment.
- Once an order has been shipped, cancellation may not be possible.
8. Contact Us
For return, refund, or exchange requests, please contact us:
NexioTech
📧 Email: shstore1170@gmail.com
📱 Phone: 03190081528
💬 WhatsApp: +03190081528
